American ISPs are now hated even more than airlines

Major Internet service providers in the United States have long taken a beating in customer satisfaction surveys, but the latest survey from the American Customer Satisfaction Index has the grimmest news yet for American ISPs: They now have the lowest customer satisfaction ranking of any industry in America, worse than even airlines, health insurance companies and gas stations. The survey shows that American consumers are particularly unhappy with ISPs’ call center service, with the variety of Internet plans they offer and with their quality of online video streaming. Comcast lay at the very bottom of the American ISP customer satisfaction heap, with an overall score of just 62 out of 100. It was followed closely by Time Warner Cable, which



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