Here’s why your cable guy never shows up on time

Now we know why Comcast’s customer service is so terrible — basically, Comcast puts enormous pressure on its employees to upsell its customers on more expensive services while putting significantly less pressure on them to resolve customer problems effectively. And now The Verge has written a new report that seemingly solves the mystery of why Comcast’s technicians almost never show up on time, and unsurprisingly it’s because Comcast has once again decided that its bottom line is more important than delivering good service. The Verge talked with more than 100 different Comcast technicians and they said that Comcast basically tries to book their schedules so tightly that it leaves them no room for error if unexpected complications arise at a

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