When AOL executive and Comcast customer Ryan Block recently tried to cancel his internet service, he ended up in a near-yelling match with a customer service representative who spent 18 minutes trying to talk him out of it. Rep: I’m just trying to figure out here what it is about Comcast service that you’re not liking. Block: This phone call is actually a really amazing representative example of why I don’t want to stay with Comcast. During the ensuing media frenzy, The Verge put out a call and sought out current and former Comcast employees, hoping to shed light on the inner workings of the largest broadcasting and cable company in the country.
via Tech News Headlines - Yahoo News http://ift.tt/1lMBtGX
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