Verizon left security researcher hanging while reported URL hack revealed subscribers' texting history

Long wait times and a complete lack of transparency -- no, this isn't a story about a typical call to Verizon customer support. It's what happened when a security researcher discovered a critical privacy vulnerability on Verizon's consumer site and tried, nearly in vain, to get it patched. Back in August, researcher PRVSEC found that a simple URL exploit could allow any subscriber using the site's 'Download to SpreadSheet' function to access any other user's texting history.

via Tech News Headlines - Yahoo! News http://www.engadget.com/2013/10/21/verizon-wireless-security-text-hack?ncid=txtlnkusaolp00000589