This Microsoft help page comes with a warning: 'this process requires patience'

I may have accidentally stumbled into the purgatory of Microsoft online services. It all happened innocently enough: if you're anything like me, you probably set up your Xbox Live account many years ago. The Hotmail email address I chose that fateful day nearly a decade ago has since become a relic of another time, utterly swamped with spam emails and hindered by an embarrassing account name. It's with good reason, then, that I hoped to switch my Gamertag over to my primary Microsoft account, the email address that now ties together everything from my email and calendar to Microsoft Office and OneDrive.

via Tech News Headlines - Yahoo News http://ift.tt/1DhtnnO