The outage to all of the company's residential and business Internet customers began at about 4:30 a.m. EDT, said Time Warner Cable spokesman Bobby Amirshahi. "During our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On-Demand services," he said via email. New York Governor Andrew Cuomo ordered the state's Department of Public Service to investigate the disruption as part of its pending review of the company's $45 billion proposed merger with Comcast Corp, the largest U.S. “Dependable Internet service is a vital link in our daily lives and telecommunications companies have a responsibility to deliver reliable service to their customers,” Cuomo said in a statement.
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